Refund and Returns Policy

Refund and Return Policy

Effective Date: 9. 20. 2026 Last Updated: 9. 20. 2026

1. Scope and Contracting Parties

This policy applies to rental and outright purchase orders submitted through cowayusrental.com (the “Site”).

We are an Authorized Dealer of Coway USA, Inc. and handle consultation and order intake. The contract itself is between you and Coway USA, Inc., which performs delivery, installation, after-sales service, and all billing directly.

2. Cancellation Before Installation

You may cancel without penalty at any time before your installation is scheduled and confirmed.

1. Contact us using the information below to request cancellation.
2. We verify your identity using the order name and phone number.
3. We submit the cancellation to Coway USA, Inc. and confirm the outcome with you.

If a technician has already been dispatched or the installation has been completed, Section 3 or Section 4 applies instead.

3. Returns and Refunds for Outright Purchases

Returns of products purchased outright follow Coway USA, Inc.’s official return policy. Key conditions:

For a defective product, contact customer service and email a photo of the item. A pre-paid return shipping label will be issued and your refund will be processed in full.

Returns shipped without prior approval may not be accepted. The same process applies to filters and consumables. Current terms are available in Coway USA, Inc.’s official Return & Refund Policy.

4. Terminating a Rental Agreement

A rental is a term agreement, so ending it is a contract termination rather than a return.

• Terminating before the end of the agreed term may incur an early termination fee covering the remaining period.
• How that fee is calculated, what waivers exist, and how removal is arranged are governed by your signed rental agreement and Coway USA, Inc.’s rental policy.
• If you move to another state, whether your agreement continues or terminates depends on service availability in the new location.
• Installed units must be removed by a Coway USA, Inc. technician. Removing a unit yourself may result in additional charges.

We have no authority to change termination terms or waive fees. Please review your agreement and Coway USA, Inc.’s Rental Policy.

5. Defects and After-Sales Service

Malfunctions or defects arising during use are handled as warranty service, not returns.

• Rental customers receive Heart Service (scheduled maintenance and filter replacement) and warranty coverage for the term of the agreement.
• Purchased products carry a warranty period that varies by model.
• Service required due to customer negligence or requested outside the covered scope may be billed.

See Coway USA, Inc.’s Warranty Policy for details.

6. Statutory Cancellation Rights

If your agreement was signed at your home, you may have the right to cancel within a set period under the Federal Trade Commission’s Cooling-Off Rule and the laws of your state.

Nothing in this policy limits any right guaranteed to you by law. Contact us using the information below and we will walk you through the process.

7. How to Submit a Request

Cancellation, return, and termination requests can be submitted either way:

1. Through us — contact us below and we will file the request with Coway USA, Inc. and follow up with you.
2. Directly to Coway USA, Inc. — you may contact their customer service yourself.

Please include the order name, phone number, installation address, and product model to speed up processing.

8. Precedence and Changes

This page is a summary provided for your convenience. Where it differs from Coway USA, Inc.’s official policies or from the agreement you signed, those documents govern.

We update this page when Coway USA, Inc. revises its policies, but there may be a delay. Please confirm current terms using the official links above.

9. Contact Us