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Welcome to the Coway USA Rental FAQ page. We’re here to help answer all your questions, from installation to filter maintenance.
Coway USA Rental Services (Ordering & Maintenance)
What is Coway’s Heart Service?
- Friendly and professionally trained Coway specialists visit your home
- Includes product installation, regular filter replacement, maintenance, and repair throughout the rental period
- All services are included in your monthly rental fee
Service Schedule:
- Water Purifiers & Air Purifiers: Filter replacement every 6 months (nationwide across the U.S.)
- Bidets: Filter replacement every 12 months
Coway’s Trusted Warranty & Care
- Free installation for all products upon new sign-up
- 1-year warranty provided for one-time purchase customers
- Full warranty coverage for rental products throughout the entire rental period
- Regular filter replacement and product maintenance during the rental term
- Service provided every 6 months nationwide across the U.S.
Flexible Payment Options
- Interest-free installment plans available for purchase options
- Flexible rental terms: 3, 5, or 6 years
- Payments can be made via credit card or automatic bank withdrawal (ACH)
What Do I Need & What’s the Process?
- Basic information for both rental and purchase customers is collected through the website checkout process
- For purchase customers: Products are shipped after payment is completed
- For rental customers: Additional information is required during the contract process
Required Information for Rental:
- Driver’s license photo or Social Security Number
- Auto-payment details (bank account or credit card information including card number, expiration date, and CVV)
- After your order is placed, we will contact you via phone or email to confirm your order and schedule the installation date
- Please inform us of any special requests at the time of placing your order
Product Installation
Installation Limitations for Water Purifiers:
- Installation may not be possible if water pressure is below the required level
- Installation may not be available in areas without a nearby Coway branch or authorized dealer, or if the location is more than 70 miles away
Additional Charges:
- Connection to a refrigerator is only available for under-sink models – $50 additional fee
- Installation requiring countertop (e.g., granite/marble) drilling – $100 additional fee
- Relocation service:
- Removal: $50
- Reinstallation: $50
- Additional units: $25 each
- If insurance is required at the time of installation, Coway will provide it (sample available upon request)
Coway Customer Service
- East Coast Service Call Center: 201-482-4011
- West Coast Headquarters Service Call Center: 213-386-3033
For assistance with delivery scheduling, relocation, cancellation, payment changes, and other general inquiries, please contact the numbers above.
Coway USA Rental Agreements, Cancellations & Other Services
Coway Rental Agreement Terms
- Conversion from rental to purchase is not available during the rental period
- After the rental term ends, you may return the product or continue using it by maintaining the same monthly payment
- Account ownership transfer is allowed after 6 months from the contract start date and must be requested at least 6 months before the contract ends
- For one-time purchase customers, a membership program is available, which includes regular maintenance and filter replacement services
- Auto-payment is typically set up with a credit card, but can later be changed to a bank account (ACH). If you do not have a credit card, a family member’s card may be used
Coway Rental Cancellation Policy
- Early termination fees may be waived in certain cases, such as death of the contract holder, bankruptcy, military service, or other verifiable circumstances
- For cancellations due to other reasons, an early termination fee equal to 60% of the remaining rental payments will be charged
Filter Replacement Schedule & Maintenance in the U.S.
Coway Water Purifier Filter Replacement Schedule
- RO Membrane Filter: Replace every 24 months
- Plus Inno Sense Filter (Countertop): Replace every 18 months
- Plus Neo Sense Filter: Replace every 6 months
- Plus Inno Sense (D) Filter (Under-Sink): Replace every 6–12 months
- Sediment [20 micron] Filter (Under-Sink): Replace every 6 months
- Sediment [5 micron] Filter (Under-Sink): Replace every 6 months
- Neo Sense Filter (Under-Sink): Replace every 8 months
Coway Air Purifier Filter Replacement Schedule
- Air Purifier Particulate Filter: Replace every 12 months
- Air Purifier Deodorization Filter: Replace every 24 months
- Air Purifier Double Deodorization Filter: Replace every 6 months
- Air Purifier Indoor Fume Filter: Replace every 6 months
- Air Purifier AC Deodorization Filter: Replace every 24 months
- Double Deodorization Filter: Replace every 6 months
- Air Purifier Fine Dust Filter: Replace every 6 months
Coway Water Softener & Bidet Filter Replacement Schedule
- Water Softener Filter (BB-09AUS / BB-14AUS): Replace every 1 month
- Water Softener Salt: Refill 3 bags every 2 months
- Bidet Pre Micro Filter (BAS-22): Replace every 12 months
- Bidet MF Filter (BA12 / BA16): Replace every 12 months
Coway USA Rental Services (Locations & Orders)
U.S. States Available for Coway Rental & Sales
New York / New Jersey / Georgia / Oregon / Illinois / Washington / Texas / Florida / North Carolina / Virginia / California / Nevada
Major Cities Available for Coway Rental & Sales
New York (New York) / Bayside (NY) / New Jersey / Lodi (NJ) / Fort Lee (NJ) / Philadelphia (PA) / Seattle (WA) / Chicago (IL) / Dallas (TX) / Austin (TX) / Houston (TX) / Richmond (VA) / Tampa (FL) / Atlanta (GA) / Annandale (VA) / Herndon (VA) / Durham (NC) / Duluth (GA) / Carrollton (TX) / Newport News (VA) / Des Plaines (IL) / Federal Way (WA) / Los Angeles (CA) / Irvine (CA) / San Jose (CA) / San Francisco (CA) / San Diego (CA) / San Bernardino (CA) / Las Vegas (NV)
…and surrounding cities in major Korean-populated areas across the U.S.
Where can I get rental consultation?
For inquiries about Coway rentals in the U.S., please contact 917-250-4007 for detailed assistance.
Coway USA Rental & Product Purchase Consultation Center
If you would like to know when your contract ends, please contact us.
If you would like to check your current rental fee, please contact us.
In general, customers who have completed a long-term rental contract (typically 5 years or more) may receive rental fee discounts when renewing with a new product.
Details will be provided based on the promotion available at the time of your inquiry.
