Coway News & Promotion
How to: 2026 Updated Coway USA Ordering Process & Identity Verification Guide (100% Secure)
The Coway USA ordering process, which previously required customers to provide sensitive personal information (including Social Security numbers and credit card details) through sales representatives, has been completely revamped as of March 2026.
This new process includes the contract details within the system, helping to reduce customer concerns during ordering while improving convenience. Customers can now place orders using Coway’s secure payment system with enhanced safety and peace of mind.
Customer Self-Verification
After providing only the basic information required for ordering to the sales representative, customers will receive an official identity verification message sent directly from Coway headquarters. Through this secure process, customers can personally enter their sensitive information, review the full contract details, and confirm their order with confidence.
This ensures that all important personal information required for the order is transmitted directly between the customer and Coway, eliminating risks of loss or theft while fully complying with privacy protection regulations. Most importantly, customers can now complete their orders without sharing sensitive details such as Social Security numbers with any third party, including sales representatives.
The following example has been prepared to help you easily understand the ordering process step by step.
If there is any part of the above slider content that you do not understand, please feel free to contact your sales representative at any time.
Sales Representative Information
Phone : 917.250.4007
Email : cowayusa@en.cowayusrental.com
Kakaotalk : Send a Message
.
Entering Sensitive Personal Information
You may choose to enter either a personal ID or your Social Security Number for verification.
If you select an ID card, you will be required to upload images of the front and back of your ID, along with a facial scan to confirm a match.
If you choose to use your Social Security Number, identity verification is completed instantly, and the additional ID upload and face-matching steps are not required.
Identity Verification via Scan
This step verifies that you are the same person as shown on the ID submitted in the previous step.
As shown in the example, please allow camera access on your mobile device. Then, position your face within the circle displayed on the screen and follow the instructions by moving your face up, down, left, and right to complete the scan.
Please review the remaining steps carefully, then provide your consent or confirmation and submit to complete the order process. You will also be able to review the contract details at this stage.
Schedule Delivery and Installation
Once all order procedures are completed, the local branch or Coway headquarters will contact you shortly to schedule delivery and installation with a technician.
The appointment will be arranged based on the technician’s availability in your area, either at the earliest possible time or according to your preferred date and time.
On the day of delivery and installation, the technician will typically contact you about one hour before arrival or sometime in the morning to confirm the appointment.
